I am a full member of the Association of Reflexologists (AoR).
Being a full member of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.
As an AoR member:
- I am bound by the AoR Code of Practice and Ethics.
- I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.
- I will always be adequately insured for medical malpractice /professional indenmity requirements. The industry standard is in excess of £5 million cover.
- I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.
- I am compliant with GDPR data protection, please see my separate GDPR policy. Your information will remain confidential at all times.
- As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.
My Personal Business Practice Policies:
1. The use of Face Coverings
- I will always wear a face covering for every client for the foreseeable future
- My clients will be expected to wear a face covering unless they are exempt, for the foreseeable future.
2. Appointments
I have health requests of my clients as follows;
- If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.
- In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.
3. Fees
- My fees are payable in full at the time of treatment, or in the case of a treatment package, in full at the first appointment. Fees can be found on the Treatment Menu page of the website.
4. Cancellation Policy
- I have a 24 hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore if you are unable to make a previously arranged appointment I request that you provide me with at least 24 hours notice. This will allow me the option to re book the time slot with someone on my waiting list.
- Less than 24 hours notice may result in a fair-use fee of 100 % of my usual treatment cost.
5. Courses of Treatments
- I offer the option to book courses of treatments. These are provided at a reduced price as they are paid for in advance.
- Where an appointment is booked and missed, my cancellation policy above will apply and an amount may be deducted from those remaining.
6. Vouchers
- I supply the option to buy vouchers for treatments. These may be given as gifts.
- Where an appointment is booked and missed, my cancellation policy above will apply and an amount may be deducted from the balance.
7. Provision of additional therapies
- I offer other therapies in addition to reflexology. I provide Holistic Facials and Indian Head Massage to the same high standard expected by the AoR for reflexology. I also have insurance in place for these additional therapies.